SHIPPING - UK/EUROPE
All orders are dispatched via Parcelforce, DHL or International Australia Post, Monday to Friday, from our London based warehouse or Sydney based warehouse. Dispatch may take from 1-2 business days from order placement.
Transit times:
UK - 1-2 days via Parcelforce
EUROPE - 5-12 days via DHL
*Some items are shipped from our Sydney AU warehouse and incur international shipping charges. These items will be indicated as Shipping From Australia/International on product or at checkout. Rates for international shipping will be provided at checkout.
International Transit times - 6-14 days
All shipping rates will be calculated at the checkout. For more information on shipping costs please contact orders@sundaysupply.co
Please note: International duties or taxes are the responsibility of the recipient and will not be covered in part or full by Sunday Supply Co.
RETURN TO SENDER POLICY
On occasions, your order may be left at a nearby post office or uncollected through international customs, there might have been multiple delivery attempts. If delivery is unsuccessful or if the parcel is refused, it will either be returned to Sunday Supply Co or abandoned.
Domestic: any returns to sender (RTS) will incur a $35 fee, which will be deducted from your return outcome once your order arrives back at our warehouse. If you choose to have the order resent, an additional $35 shipping fee will apply, alongside the RTS fee. NOTE: this does not apply to orders going through International customs.
International: Customers are responsible for any import fees, taxes, or customs charges. If your order is abandoned at customs or returned to us, we do not offer refunds or gift cards for these orders.
We strongly recommend tracking your shipment and reviewing your country’s import regulations before placing an order.
SHIPPING STEPS AFTER ORDERING
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. Please note, orders of multiple items may be shipped in more than one package — In which case two tracking numbers will be advised.
Please note: International taxes are the responsibility of the recipient and will not be covered in part or full by Sunday Supply Co. International shipments are sent via DHL with delivery duty paid.
REFUND & RETURNS POLICY
Returns - Change of Mind
We offer change of mind returns within 14 days from when you receive your order. We do not offer refunds on goods due to change of mind, but will provide a credit note of the same value. Items must be returned in the original shipping box/packaging and must have not been used. Once we receive your return back to our warehouse we will assess the product and provide a credit note.
Unfortunately, we don't offer prepaid labels for change of mind returns. We recommend when sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.
Please fill out the below form to let us know your reason for return and that it is on the way.
Exchanges
Unfortunately we're unable to offer exchanges, however please feel free to return your product/s as detailed above so we can provide a store credit and you can repurchase what you would like on our site.
Returns - Faults
We offer a 6 month warranty on all Sunday Supply Co. products caused from faults and defects in manufacturing process . To obtain a refund for a faulty product, please complete the below form and attach images of the fault. Our customer service team will assess and get back to you shortly.
Please note, damage caused by misuse, high winds and negligent use will void your warranty. Please ensure your item has been cared for in the correct manor and not in a way that may void your warranty.
Please provide proof of the product fault.
Proof of purchase ie: order number, email address.
Once we have received your completed form with details, our team will either proceed with shipping the necessary replacement parts to repair your item, or process a return to inspect in our warehouse and provide a full refund/or credit note.
Please fill out the form below and we'll get back to you shortly.