For all online customer service and product enquiries, please email firstname.lastname@example.org
If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, credit note, or full refund.
Please note that items purchased for pre-order have an approximate date of delivery advised — this is subject to change in which case you will be notified by email.
We ship UK/EU orders from our UK warehouse.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. International duties and/or taxes are the responsibility of the recipient and will not be covered in part or full by Sunday Supply Co.
VAT will be applied at the checkout for UK orders.
VAT is not included in the sale price for EU orders.
Orders are dispatched Monday through to Friday. Please note that any orders placed after 10am will be dispatched the following business day. For UK deliveries, please allow 1-2 working days & for all EU deliveries, please allow 5-7 working days. All parcels require a signature on delivery. Purchases made on weekends and public holidays will be processed on the following business day.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods.
Please note, orders of multiple items may be shipped in more than one package. In which case two tracking numbers will be advised.
VAT & CUSTOMS DUTIES
Your delivery may be subject to VAT & Duty charges by your country's customs department via our courier ParcelForce and its affiliated network of carriers. Please note that as the recipient you are responsible for all import fees which can vary depending on country.
Due to Brexit changes, all EU customers will now have to pay VAT on all products coming in from the UK. Please note these charges are issued by your local government and unfortunately we have no control over this amount. If you have any questions on the breakdown of your charges we recommend you contact your local customs department directly.
REFUND & RETURNS POLICY
Sunday Supply Co. does not offer refunds on goods due to change of mind. We will only offer a refund if the product is faulty beyond repair or if an alternate style is unavailable for exchange. Please contact email@example.com with your return query so that our returns team can advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange/ refund to be processed as soon as possible. For UK/EU returns, all exchange items will need to be returned within 7 working days from the date of purchase. Items must be in original condition and must not have been altered. Allow another 7 days for the exchange to be processed. For faulty items please email firstname.lastname@example.org so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
Sunday Supply Co. does not cover the return shipping costs — this cost is at your own expense. We recommend using a reputable courier service to return items to us, and we advise you to take note of your tracking number. Sunday Supply Co. is not responsible or accountable for the loss of items being returned. Please get in touch to request a return address.
For any other customer service enquiries, please send us an email